This privacy policy explains what personal information Cotton Sutra collects when you visit or shop at cotton-sutra.com, how we use it, and your rights over it.
Who we are
Cotton Sutra is an online clothing store serving customers in Malaysia. If you have any questions about this policy or your personal data, contact us at cotton.sutra@yahoo.com or 017-311 5799.
What we collect
When you browse the store, place an order, or create an account, we may collect:
- Your name, email address, phone number, and delivery/billing address
- Order details — items purchased, order value, and order history
- Payment confirmation from Stripe (we do not see or store your full card number)
- Shipping and tracking details shared with J&T Express to deliver your order
- Basic technical data such as IP address and browser type, used for security and to keep the store running smoothly
How we use your information
- To process and deliver your order, and to contact you about it
- To handle returns, refunds, and customer service requests
- To send order confirmations and, where you’ve opted in, occasional updates about new arrivals or offers
- To keep our store secure and prevent fraud
We do not sell your personal information to third parties.
Who we share it with
We share the minimum information needed with trusted partners who help us run the store:
- Stripe — to process your payment securely
- EasyParcel / J&T Express — to deliver your order and provide tracking
- Our website host and plugin providers — to run cotton-sutra.com securely
How long we keep it
We keep order and account information for as long as needed to fulfil orders, handle returns, and meet our accounting and legal obligations, and then delete or anonymise it. Confirm a specific retention period if the business wants one stated here.
Cookies
Our site uses cookies to keep your cart working, remember your preferences, and understand how the store is used. You can control or disable cookies in your browser settings, though some parts of the store may not work properly without them.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you, or ask us to stop sending marketing messages, at any time by emailing cotton.sutra@yahoo.com. You can also view and update your details anytime from your My Account page.
Contact us
If you have any questions about this policy, contact us at cotton.sutra@yahoo.com or 017-311 5799.